Shipping Charges: A standard shipping fee of ₹100 is applicable on all orders across India. However, for orders above ₹1000, shipping is absolutely free (this offer excludes pre-listed all-inclusive combo offers displayed on the website).
Order Processing Time: Orders are processed within 4 to 8 business days, excluding weekends and public holidays.
Estimated Delivery Time: Once dispatched, your order will reach you within 10 to 15 business days, depending on your location.
Unforeseen Delays: In case of curfews, lockdowns, or other unforeseen circumstances, delivery timelines may extend. We appreciate your patience and understanding during such times. Please note that cancellations or refunds will not be accepted due to delay under these conditions.
Tracking Information: Once your order is shipped, the tracking details will be shared with you via Email or WhatsApp. Please allow 6 to 10 business days for delivery, depending on your area.
Trouble Tracking? If you’re unable to track your shipment, don’t worry. Simply email us at Contactus@talina.in or WhatsApp us at +91 9502447227, and our team will assist you promptly.
Delivery Address & Re-shipping: Please ensure that you provide a complete and accurate delivery address. The address must have someone available to receive the package. If the courier is returned due to incorrect address or repeated failed delivery attempts (usually 2), re-shipping charges will apply.
If You Choose Not to Re-Ship: In such cases, we will issue a credit note (minus ₹100 shipping charges) for future purchases. Refunds will not be issued in this case.
Shipping Liability: Talina is not responsible for delays or issues arising from incorrect or incomplete shipping information.
Reporting Delivery Issues: For any delivery discrepancies, please contact us within 24 hours of receiving your delivery notification (sent to your registered phone/email).
Damaged or Incomplete Orders
All our orders are carefully packed and go through multiple quality checks before dispatch. However, in the unlikely event that you receive an incomplete or damaged product, we are here to help — but only with proper proof for verification.
To raise a claim:
You must record a full unboxing video from the moment you open the sealed outer package until the product is fully visible.
The video must not be cut, paused, muted, or edited in any way.
The video should clearly show the condition of the parcel, the product, and any issues being reported.
Send the uncut/unedited video within 24 hours of delivery via:
We require this process strictly to ensure transparency and protect both the buyer and seller in case of any dispute. Claims without a proper unboxing video cannot be entertained.
International Shipping
Shipping Charges: International shipping fees vary based on location and will be displayed at checkout.
Order Processing Time: Orders are processed within 6 to 10 business days, excluding weekends and public holidays.
Delivery Timeline: For accurate delivery estimates, please refer to your tracking number, which will be shared via Email/WhatsApp as soon as your order is shipped.
Delays Due to Lockdowns or Curfews: Delivery times may be affected by local restrictions. We request your understanding during such events. No cancellations or refunds will be entertained under these circumstances.
Tracking Support: If you’re unable to track your international shipment, please email us at Contactus@talina.in or WhatsApp us at +91 9502447227, and our support team will be happy to help.
Correct Shipping Information: Kindly double-check your address before confirming the order. Talina will not be responsible for orders lost or delayed due to inaccurate details.
Delivery Discrepancies: Any delivery concerns should be reported within 24 hours of receiving the shipping confirmation.
Duties & Taxes: Any import duties, local taxes, or customs charges applicable in the destination country will be borne by the buyer. Talina is not responsible for these additional charges.
