At Talina Jewellery, we strive to ensure every piece that reaches you is crafted with love, packed with care, and delivered with trust. We believe in transparency, and we kindly request our customers to thoroughly review their orders before making a purchase.
🚫 No Return, Exchange, or Cancellation
We follow a strict No Return, No Exchange, and No Cancellation policy for all domestic and international orders.
Orders once placed cannot be cancelled, exchanged, or refunded under any condition.
We do not accept requests for returns due to change of mind, personal preference, size issues, or shipping delays.
Each piece is handmade or carefully selected and goes through a strict quality check before dispatch.
We appreciate your understanding and request you to double-check product details, dimensions, and descriptions before placing an order.
📦 Damaged / Incomplete Orders – India Only
We ensure that your jewelry is packaged securely and dispatched only after detailed inspection. However, in the rare event that a product arrives damaged or incomplete, we’re here to assist.
✅ How to Raise a Claim:
Unboxing Video is Mandatory
You must record a continuous, unedited unboxing video from the moment the parcel is opened until the product is clearly shown.
No cuts, trims, or pauses are allowed in the video. Edited or already opened packages will not be accepted for review.
If your claim is approved, a reverse pickup will be arranged free of cost.
In areas where reverse pickup isn’t available, we request you to courier the parcel back in its original packaging.
We will reimburse up to ₹100 as shipping charges after receiving the package.
Replacement or Refund will only be issued after our quality team inspects the returned product and verifies the issue.
🌐 Damaged / Incomplete Orders – International Orders
We deliver worldwide and handle each international order with the same care and commitment. In the unlikely event of a damaged or missing item, please follow the steps below:
✅ Steps to Report an Issue:
📱 WhatsApp: +91 95024 47227
📧 Email: Contactus@talina.in
Report the issue within 24 hours of delivery, along with a complete, uncut unboxing video as proof.
⚠️ Important Notes:
We currently do not support international reverse pickups.
If a claim is approved, customers may ship the product back to our Indian address. The cost of international return shipping, customs, duties, and taxes will be borne by the buyer.
After receiving and inspecting the returned product, a replacement or refund will be processed at our discretion.
📌 Final Note
Our goal at Talina Jewelry is to offer an exceptional customer experience, and your satisfaction is incredibly important to us. These policies are designed to be fair, transparent, and to protect both our customers and our brand.
If you have any questions before placing your order, feel free to reach out to our friendly support team — we’re always here to help. 💛
With Warmth & Sparkle, Team Talina 📞 +91 95024 47227 📧 Contactus@talina.in
