At Talina Jewelry, we take pride in delivering beautifully crafted jewelry with care and responsibility. Each product goes through a thorough quality check and is packed with love before being shipped to you. Our refund policy is very limited as most of our products are made to order or curated in limited quantities
🚫 No Refund Policy – General Orders
We follow a strict No Refund Policy for all orders, both domestic and international, once they are successfully placed.
Refunds are not applicable for reasons such as:
Change of mind
Personal dislike of the product after receiving
Shipping delays (unless extreme and explicitly communicated by us)
Size or styling issues
Refusal to accept the order at the time of delivery
We kindly request you to review your order carefully before confirming the purchase.
✅ Rare Cases Where Refunds May Be Issued
Although refunds are extremely rare, we understand that unexpected situations can sometimes occur. A refund may be initiated in the following specific scenarios only:
1. Out of Stock Items
In rare cases, if the product you ordered is out of stock and cannot be restocked, we will notify you. You may choose:
A refund of the full amount, OR
Select an alternative product of equal value
2. Shipping Delays (Exceptional Cases Only)
If there is an unexpected delay in dispatching your order beyond 20 business days (excluding public holidays, curfews, or lockdowns), and we are unable to fulfill the order in a reasonable time frame, a refund may be processed after internal review.
Please note: Shipping carrier delays or delivery partner issues are not considered valid reasons for a refund.
💡 Important Guidelines
All refund approvals are subject to internal review by Talina Jewelry’s team.
Refunds, if approved, will be processed via the original mode of payment within 7–10 business days.
In case of Cash on Delivery (COD) orders, refunds (if applicable) will be issued through bank transfer or UPI only. We will request necessary details over email/WhatsApp.
🧾 Damaged/Incomplete Orders
If your order arrives damaged or incomplete, you must follow the steps outlined in our Return & Exchange Policy. Refunds are not applicable unless:
The product is unavailable for replacement
The damage is irreparable and confirmed through an uncut, unedited unboxing video shared within 24 hours of delivery
In such cases, a refund may be issued only after our team confirms the claim and the product is returned.
📞 Need Help?
If you have questions or believe your case qualifies for a refund under the rare scenarios mentioned above, feel free to reach out:
